Terms of service

TERMS OF SERVICE

Effective Date: 04/08/2026
Website: www.thepittara.com

These Terms of Service govern your use of The Pittara’s website and your purchase of products from us. By accessing the website or placing an order, you agree to these Terms.

1. Eligibility and Acceptance

You must be legally capable of entering into a binding contract to place an order. A minor may use the website only under the supervision of a parent or legal guardian.

You are responsible for providing accurate contact, billing and delivery information. The Pittara is not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

2. Products and Availability

We make reasonable efforts to display product descriptions, colours, prints, fabrics and measurements accurately. Actual colours may vary slightly because of photography, lighting and screen settings.

Minor variations in print placement or garment measurements may occur. However, this does not limit your rights where a product is defective, incorrect or materially different from its description.

All products are subject to availability. Adding a product to the cart does not reserve it.

3. Orders and Acceptance

An order confirmation only acknowledges that we have received your order. An order is accepted when it is dispatched.

The Pittara may refuse or cancel an order because of:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Payment failure;

  • An incomplete or unverifiable delivery address;

  • Suspected fraud, misuse or unauthorised resale; or

  • Circumstances beyond our reasonable control.

Where payment has already been collected for a cancelled order, the amount will be refunded to the original payment method.

4. Prices and Payments

All prices displayed on the website are in Indian Rupees and include applicable taxes unless stated otherwise.

Delivery charges, Cash on Delivery charges or other applicable fees will be displayed before the order is confirmed.

Customers must use an authorised payment method. The Pittara may cancel an order where payment cannot be verified or is suspected to be fraudulent.

5. Shipping and Delivery

Delivery timelines are estimates unless expressly stated as guaranteed. Delivery may be affected by courier delays, weather, public disturbances, government restrictions or other circumstances beyond The Pittara’s reasonable control.

Customers must inspect the parcel at delivery and contact us promptly regarding visible damage, tampering, missing items or incorrect products.

For shipping assistance, contact:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

6. Cancellations, Returns and Refunds

Orders may be cancelled only before dispatch by contacting:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

The Pittara does not accept returns, refunds or exchanges for change of mind, incorrect size selection, dislike of fit, colour, style or personal preference.

Returns, replacements and refunds are governed by our separate Return, Replacement and Refund Policy, which forms part of these Terms.

Nothing in these Terms limits a customer’s mandatory rights regarding defective, damaged, incorrect, spurious, materially misdescribed or late-delivered products under applicable law.

7. Intellectual Property

The Pittara name, logo, artwork, garment designs, prints, photographs, videos, graphics, website layout and written content are owned by or licensed to The Pittara.

You may not copy, reproduce, modify, sell, commercially use, distribute or create derivative works from our intellectual property without prior written permission.

Purchasing a product does not transfer ownership of the design or any associated intellectual-property rights.

8. Prohibited Use

You must not:

  • Use the website for unlawful or fraudulent purposes;

  • Attempt to interfere with the website’s security or operation;

  • Introduce viruses, malicious code or automated scraping tools;

  • Use false information or another person’s payment details;

  • Copy or commercially exploit website content;

  • Place orders for unauthorised resale; or

  • Abuse promotions, refunds, replacements or customer-support processes.

The Pittara may restrict access, cancel orders or take appropriate legal action where misuse is reasonably suspected.

9. Liability

The Pittara will not be liable for indirect, incidental or consequential losses arising from website use, delivery delays or product use, except where such liability cannot legally be excluded.

Customers must follow all garment care and washing instructions. The Pittara is not responsible for damage caused by misuse, alteration, incorrect washing, bleach, harsh detergents, direct ironing over prints or failure to follow care instructions.

Nothing in this section excludes liability for fraud, wilful misconduct, defective products or any liability that cannot be excluded under applicable Indian law.

10. Governing Law, Changes and Complaints

These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts and consumer authorities under applicable law. Nothing in these Terms prevents a customer from approaching a Consumer Disputes Redressal Commission or another competent authority.

The Pittara may update these Terms from time to time. The version applicable to an order will ordinarily be the version published when the order was placed.

For questions, complaints or grievances, contact:

Customer Care and Grievance Officer
Email: support@thepittara.com
Phone/WhatsApp: 9958316461
Working Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. IST

Complaints will be acknowledged within 48 hours and The Pittara will endeavour to resolve them within one month.