SHIPPING AND DELIVERY POLICY

Effective Date: 04/08/2026
Website: www.thepittara.com

1. Shipping Coverage

The Pittara currently delivers to serviceable PIN codes across India. Delivery availability will be confirmed at checkout.

We do not currently offer international shipping unless expressly stated on the website.

2. Order Processing

Most products are made or printed after an order is placed. Orders are ordinarily processed and dispatched within 2–5 business days after payment confirmation.

Processing may take longer during launches, sales, public holidays, high-order volumes, printing complexities or quality-control checks.

Business days exclude Sundays and public holidays.

3. Estimated Delivery

After dispatch, orders are generally delivered within 7-14 business days, depending on the destination and courier serviceability.

Remote locations may require additional time. All delivery dates are estimates and are not guaranteed unless expressly stated otherwise at checkout.

4. Shipping Charges

Applicable shipping and Cash on Delivery charges, if any, will be displayed at checkout before the order is placed.

Shipping charges are non-refundable unless the order is cancelled by The Pittara or the product delivered is defective, damaged, incorrect or materially different from its description.

5. Tracking

Tracking details will be shared by email, SMS or WhatsApp after the order is dispatched.

Tracking updates are controlled by the courier network and may take up to 48 hours to appear after dispatch.

For tracking assistance, contact:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

6. Address and Delivery Responsibility

Customers must provide a complete and accurate address, PIN code and reachable phone number.

The shipping address cannot ordinarily be changed after the order has entered processing or been dispatched.

The Pittara will not be responsible for delay or non-delivery caused by:

• An incorrect or incomplete address;

• An incorrect PIN code or phone number;

• The customer being unavailable;

• Refusal to accept the parcel without a valid reason; or

• Restricted access to the delivery location.

7. Failed Delivery and Return to Origin

The courier may make multiple delivery attempts before returning the parcel to us.

Where an order is returned because of an incorrect address, customer unavailability or unjustified refusal, the customer may be required to pay the applicable re-shipping charges before the order is dispatched again.

Cash on Delivery may be restricted for customers with repeated refused or undelivered orders.

8. Delays, Damage and Complaints

Delivery may be delayed by weather, natural disasters, public disturbances, government restrictions, courier disruptions or other circumstances beyond The Pittara’s reasonable control.

Where an order is delivered after the stated delivery schedule for reasons not covered by force majeure, the customer may contact us for an appropriate resolution in accordance with applicable Indian consumer law.

Any visibly damaged, tampered, missing or incorrect delivery should be reported within 48 hours at:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

Please provide the order number, photographs of the parcel, shipping label and product. An unboxing video may assist verification but is not compulsory for a genuine claim.

Returns, replacements and refunds will be handled under The Pittara’s Return, Replacement and Refund Policy. Nothing in this policy limits any mandatory consumer right available under applicable Indian law.