Refund policy

RETURN, REPLACEMENT AND REFUND POLICY

Effective Date: 4/8/2026
Website: www.thepittara.com

At The Pittara, each order is carefully checked before dispatch. Please read this policy before placing your order.

1. No Change-of-Mind Returns

The Pittara does not accept returns, refunds or exchanges because of:

  • Change of mind;

  • Dislike of the colour, print, fabric or style;

  • Incorrect size ordered by the customer;

  • Fit or personal preference;

  • Minor colour differences caused by lighting or screen settings; or

  • Minor variations in print placement or garment measurements.

Customers must check the product description, size chart and order details carefully before completing the purchase.

2. Eligible Claims

A return, replacement or refund may be requested only where:

  • The product is damaged on delivery;

  • The product has a manufacturing or printing defect;

  • An incorrect product, colour or size was delivered;

  • The product is materially different from its website description;

  • An item from the order is missing;

  • The product is counterfeit or spurious; or

  • The order is delivered after the stated delivery schedule, except where the delay resulted from circumstances beyond The Pittara’s reasonable control.

3. Reporting an Issue

Customers should report visible damage, missing items or an incorrect delivery within 48 hours of delivery by contacting:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

The request must include:

  • Order number;

  • Description of the issue;

  • Clear photographs of the product;

  • Photograph of the shipping label; and

  • Photographs of the packaging, where relevant.

An unboxing video may assist verification but is not compulsory for a genuine claim. The 48-hour period does not restrict rights relating to a hidden manufacturing defect that could not reasonably have been discovered immediately.

4. Product Condition

The product must be returned:

  • Unworn, unwashed and unused, except where use was reasonably necessary to identify a defect;

  • With its original tags and labels attached;

  • With the original packaging; and

  • With the invoice or valid proof of purchase.

Products damaged through use, washing, alteration, incorrect ironing, bleach, harsh detergent or failure to follow care instructions will not be accepted.

5. Size and Fit

The Pittara  will offer exchanges where the customer ordered the wrong size or does not prefer the fit.

6. Verification and Resolution

The Pittara will inspect the returned product after receipt. Where the claim is verified, The Pittara will provide:

  • A replacement of the same product, subject to availability; or

  • A refund where replacement is unavailable or where a refund is otherwise required under applicable law.

A replacement will be dispatched only after the original product has been collected and verified.

7. Return Shipping

Where the claim results from a verified defect, damage, incorrect delivery or another error attributable to The Pittara, reverse-pickup and replacement-shipping costs will be borne by The Pittara.

Where reverse pickup is unavailable, the customer must contact support@thepittara.com or 9958316461 before self-shipping the product. Reasonable courier charges will be reimbursed against a valid receipt after the claim is approved.

Unauthorised parcels sent without prior approval may not be accepted.

8. Non-Returnable Products

The following products cannot be returned or exchanged for change-of-mind reasons:

  • Personalised or customised products;

  • Products marked “Final Sale” or “Non-Returnable”;

  • Sale or discounted products;

  • Gift cards and store-credit vouchers;

  • Hygiene-sensitive products with opened packaging;

  • Products that have been worn, washed, altered or damaged after delivery; and

  • Free promotional products.

These restrictions do not apply where the product is defective, damaged, incorrect, spurious or materially different from its description.

9. Refunds and Cancellations

Approved refunds will be initiated within 7 business days after the returned product passes inspection.

Prepaid-order refunds will be issued to the original payment method. Cash-on-delivery refunds will be transferred to the bank account or UPI ID provided by the customer.

Orders may be cancelled only before dispatch by contacting:

Email: support@thepittara.com
Phone/WhatsApp: 9958316461

Orders cannot be cancelled after dispatch.

10. Complaints and Consumer Rights

For returns, refunds, replacements or complaints, contact:

Customer Care and Grievance Officer
Email: support@thepittara.com
Phone/WhatsApp: 9958316461
Working Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. IST

Complaints will be acknowledged within 48 hours and The Pittara will endeavour to resolve them within one month.

Nothing in this policy limits any mandatory right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, or any other applicable Indian law.